Thank you for choosing Hanchey Leather and Laser Engraving! We meticulously hand craft each item personally here in the USA and take great care in hand selecting the leathers and materials that go into all of our products. Because leather is made from animal hides you may find an occasional blemish. These range marks come from natural scars on the hide and add character. In no way do they affect the quality or durability of your leather item. Keep in mind, leather has natural stretch which could result in softening and some reshaping with use. As with the leather any wood products that we sell are natural materials and grain patterns will differ from piece to piece.
Our Guarantee
Our products are built to last! We guarantee materials and workmanship for 120 days from date of purchase and we will repair or replace your item at our discretion, unless already listed as not returnable. Should you need to return merchandise, email us at hleathergoods@gmail.com and we will provide shipping information. We will refund postage on any defective items however, purchaser is responsible for postage on any other returned items including products customer wishes to exchange. We do not assume responsibility for items lost in shipping.
Warranty does not cover normal wear, abuse, misuse or neglect. Never leave your fine leathers in extreme heat or cold as it can permanently damage leather.
Returns
Returns must be made within 10 days of receiving and must be in unused resalable condition We want you to LOVE your Hanchey Leather Goods product! If it does not meet your needs we will accept your return within 10 days of receipt. Unused, Undamaged items should be returned in the same condition as when you received it along with any included accessories and any paperwork that accompanied your order.
Please do not return merchandise without prior authorization and return items in their original box with packing materials intact. We cannot accept items that are returned crushed or damaged and will return to you any items with stains, marks or odors, fragrances, smoke or is not in resalable condition. Shipping charges are the customer’s responsibility.
A restocking fee of 15% will be deducted from returned merchandise amount.
Payment
We gladly accept debit and credit as our method of payments for the most secure online order processing. All custom orders require a deposit before we begin construction on your item, and must be paid in full prior to shipment.
Shipping
We ship USPS Priority Mail with Delivery Confirmation to ensure you receive your order in a timely manner. If you prefer another method of shipping, please contact us with carrier information. Shipping outside the 48 contiguous states will incur extra charges.
Tax
Contact Us
Hanchey Leather & Laser Engraving
Mineral Wells, Texas
(817) 304-1911
Returns
For more information on how to return or exchange, see our Customer Service page for full details.
Made in the USA
All Hanchey Leather products are hand crafted in the USA using only the finest, premium leathers and hides available.
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Business Hours
Mon – Fri 10AM-6PM
Sat – Sun Closed
Show and Festival Schedule
Come and see us at our next show!